In exchange for the fees you pay in advance, we will host your website on one or more of our servers, so long as you abide by the terms and conditions that are set out on this page, and in any other agreements that relate to the services we may provide to you. We will provide the services according to the specifications listed for the hosting package you select during the signup process. For clarity, on this page, the term "services" refers to the web hosting services that we will provide to you. The term "WiredKey" or "us" or "we" refers to WiredKey.com For us to host your website, it is necessary for you to upload your content to our servers. When you do this uploading, you are creating one or more copies of your content on our system. By purchasing hosting services from us, you acknowledge that these copies are being made, and give us the permission (a license) to maintain these copies and make them available to users of the Internet. You are solely responsible for providing all of the content and other data that make up your website. Privacy
When you place an order for our services, your personal information, including your credit card information, is transmitted via the use of Secure Socket Layer technology, the industry standard for encrypting sensitive information. We take your privacy very seriously, and as such, will not sell your personal information to third party, and will take reasonable steps to keep it from being disclosed to any third party. To read our privacy policy, click here.
You may use all services offered by WiredKey ONLY for lawful purposes. You, the customer, agree to indemnify and hold harmless WiredKEY from any claims resulting from the use of our services. Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. If WiredKEY discovers you are engaging in such activities, WiredKEY will immediately terminate your account. If you believe that your copyright or trademark is being infringed upon, please email abuse [at] wiredkey.com with the information required.
In order to maintain the extremely high level of service quality that WiredKey strives to deliver, we do not allow our services to be used for:
- Hacking (I.e. penetrating or attempting to access, without authorization, another computer or network) Port scans, stealth scans, and
- Fraudulent "phishing" (I.e. websites designed to extract confidential personal information from individuals or businesses).
- Hosting files to which you do not own the copyrights, or that infringe on the copyrights of others
- Spamming, or sending of bulk unsolicited email is strictly forbidden by WiredKEY, and we reserve the right to refuse or terminate services based on reasonable indications that you are engaged in spamming of any sort.
- Uploading or linking to any content that violates another's right of publicity or privacy.
- Distributing hate speech, or any other content that is obscene, abusing, which could be considered libellous and defamatory.
- Hosting, storing, or distributing pornography or adult content.
- File storage (i.e. hosting large quantity of files that have no relation to your website). The web space WiredKey provides is reserved ONLY for files relating to your website, and is not a space for file backups. WiredKEY recommends you seek a specialized backup solution if you require storage space for your files.
- File Upload or Image Uploading websites.
Examples of unacceptable material on any of WiredKey:
- Topsites
- IRC Scripts/Bots
- Proxy Scripts/Anonymizers
- Pirated Software/Warez (including linking to such content)
- Image Hosting Scripts (similar to Photobucket or Tinypic)
- Commercial Audio or Video streaming (more than 2 streams)
- File Dump/Mirror Scripts (similar to rapidshare)
- AutoSurf/PTC/PTS/PPC sites
- IP Scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- Commercial Audio Streaming (more than one or two streams)
- Escrow/Bank Debentures
- High-Yield Interest Programs (HYIP) or Related Sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Prime Banks Programs
- Lottery Sites
- MUDs/RPGs/PBBGs
- Hateful/Racist/Harassment oriented sites
- Hacker focused sites/archives/programs
- Adult sites
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Bank Debentures/Bank Debenture Trading Programs
- Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
- Phishing sites
- Mailer Pro
WiredKEY has a zero tolerance policy on spam. If you are discovered to be engaged in unsolicited e-mail, bulk emailing and spam, your account will face swift termination, with or without notice. WiredKey reserves the right to charge the holder of the account used to send unsolicited email a clean up fee. The cost of this fee is entirely at the discretion of WiredKey.
WiredKey offers a backup service as an optional account add-on. These backups are meant only for emergency purposes. In any case, we cannot always guarantee the completeness or accuracy of these files, nor are we responsible for the files residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on WiredKey's servers.
User may not:
- Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
- Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Participate in any file-sharing/peer-to-peer activities
- Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
- Run cron entries with intervals of less than 15 minutes
- When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or 10% of the server's CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.
The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid overusage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here
We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.
WiredKey provides an unconditional 30 day money-back guarantee for web hosting services. This means that you have 30 days from the date of purchase to cancel your account with WiredKey to receive a refund. The domain registration fee we incur on each domain registration is $30.00, therefore if you ordered a package with a free domain and decide to cancel within 30 days, you will not be refunded the $30.00 domain registration fee that we incur. However you will own the domain name afterwards. Accounts cancelled where a migration has been performed are subject to a $20 migration fee. $75 Google ad credits are redeemable after the initial 30 days.
To fully cancel your account, you must submit a support ticket from your client area to WiredKey's billing department requesting a cancellation. Simply not renewing your term is NOT a valid method of cancellation.
After the 30 day money-back period has passed, WiredKey will ONLY provide refunds at its discretion, and you are not entitled to any sort of refund, including refunds for any remaining term should you cancel some time into your term. All purchased add-ons including but not limited to domain registration, dedicated IP(s), SSL certificate(s), and BeginHelp are non-refundable. WiredKey also reserves the right to cancel your account with 72 hours notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with our staff.
All payment for WiredKey's services must be made in advance. Your hosting account is based on an auto-renewal system, which means that at the end of your term, your hosting account is automatically renewed, and you are invoiced or charged for the term. If you wish to cancel your hosting account with WiredKey, you must contact Wiredkey's billing department by submitting a ticket from your client area, and request a cancellation.
If more than 30 days pass from the date on which any invoice for the hosting services is issued to you and we have not received payment in full, we will suspend your account, which means that your data, files and website will become in-active and cannot be accessed. If in the following 30 days you pay all amounts due, bringing your account up to date, we will take your account out of suspension and the data will be available again immediately.
If, however, 30 days pass from the date on which your account is suspended and you have not made payment in full, WiredKEY shall have the right to delete all data you have uploaded to the servers. To summarize, if you get 60 days behind in making payments, your data will be deleted. You hereby acknowledge that this is WiredKEY's policy when it comes to data retention, and waive all rights in and to your data in these situations.
WiredKey reserves the right to change the pricing on its website or to increase resource allocations at any time by any amount. The price you pay for hosting from WiredKey however will never increase from the date of purchase.
WiredKey reserves the right to modify any part of the terms of service at any time with or without notice.
WiredKey shall not be responsible for any damages your business may suffer. WiredKey makes no warranties of any kind, expressed or implied for services we provide. WiredKey disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by WiredKey and its employees.
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